Refund, Return & Exchange Policy

1. Returns Policy

We adhere to a strict 7-day return policy. You have 7 days from the date of delivery to request a return. To be eligible for a return, your item must be in the same condition that you received it, absolutely unworn or unused, with tags, and in its original packaging.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

• Earrings (due to hygiene reasons)
• Personalized or custom-made items
• Items bought on Sale/Clearance

3. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We may request photos/videos of the damaged product for verification.

4. How to Initiate a Return

To start a return, you can contact us at order@roygems.in. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. For COD orders, we will request your bank account/UPI details to process the refund.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.